Tuesday 24 September 2013

Dear N.K,

Here's your copy of Total Rail newsletter, our bulletin on news, views and the latest thinking on the rail world. We hope you find it useful and thought provoking.

Enjoy!
Lorna
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Featured Posts
Guest Post: The HS2 Vision - is it a dream?
So is the HS2 extravaganza heading towards the buffers? It has been quieter this week, and considering the quality of some of the defensive utterances this is a good thing! We need capacity, freight needs capacity, London needs capacity. Is there 50bn on... read more ›
Taking rail passenger services back to basics
The Hamburg-Köln-Express may only travel one route, but that’s doesn’t mean there’s any short-cuts when it comes to looking after rail passengers, according Ursula Frömming-Gallein, Head of Customer Service. Ursula’s comments have also been added to the Opportunities in Passenger Rail ebook... read more ›
Why you need to listen to grumpy passengers
You might have noticed a few posts from my colleague Paul in recent weeks. Paul is a typical English commuter – he can be a bit grumpy, he wants to get home on time, and he wants a reasonably comfortable journey. Most importantly,... read more ›
The richest people in rail
An ever elusive bunch, especially on money, the rail community hides some of the richest people in the world. Here is a list from the first tycoons to invest in rail, to some of the richest CEOs and investors of today.... read more ›
How to utilise mobile to improve rail customer experience
Schemes such as Deutsche Bahn’s Touch&Travel are just one of the opportunities the rail industry has to utilise mobile, according to Rütger Fenkes, Head of Project & Programme Management Passenger Transport, Deutsche Bahn. Rütger’s comments have also been added to the Opportunities... read more ›
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